Terms & Conditions

Available online and in storesscampanddude.com (the “website”) is operated by Scamp & Dude (“we”, “us” and “our”). This is a limited company registered in England with company number 10047538 , and VAT number GB 251541038. Our registered office is International House, 12 Constance Street, London E16 2DQ.


These terms cover the website and related services worldwide. Delivery services are provided by Scamp & Dude and shipped by specified courier service or Royal Mail.

For information about all orders, please contact Customer Service at helpme@scampanddude.com. Our office hours are Monday-Friday 9:30am-6pm.


USE OF WEBSITE

The website and related services (including any applications which allow you to buy our products from us on mobile devices) are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our websites (“Terms”). Please read the Terms carefully before placing any orders, we recommend you should keep a copy of the Terms for future reference.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the Terms and our Privacy Policy. If you are under 13 you must let your parent or guardian know about our Privacy Policy before you register to use this Site or any of this Site’s services. We reserve the right to only accept orders from those over 18 years of age.

We may modify the Terms from time to time at our sole discretion. Please read the Terms and check back often. If you do not agree to any change to the Terms then you must immediately stop using the Site.

Please note that these Terms do not affect your statutory rights as a Consumer. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

You agree that the information that you provide when you register is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.

We may change, withdraw, or suspend access to the website (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.

The website may include links to other websites or resources. We have no control over the content of these websites and are not liable in any way for their content.

Any material that you upload to the website or which you send to us via any other medium (including all social media) will be considered non-confidential, non-proprietary and we will have the right to use, copy, distribute and disclose to third parties such material for any purpose. We also have the right to disclose your identity to any third party who claims that such material infringes their intellectual property rights or their right to privacy.

We will not be responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the website and you agree to be responsible to us for and indemnity us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the website.
We have the right to remove any material or posting you make on the website at our sole discretion.

PURCHASE OF PRODUCTS

When purchasing a product from the website you are making a contract with Scamp & Dude.

ORDERS

You agree that your order is an offer to purchase the product(s) listed in your order to us on the Terms. You agree that an order is engaging with a contract with scampanddude.com All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock, the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within the Terms.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

After submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the Products you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.

Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this.

When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the website, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorized use of your account.

You will only be charged for products once they have been dispatched for delivery.

We will store a record of your transactions for a minimum of one year.

 

We use Royal Mail to send your parcels in the UK, and a selection of methods for international shipping.


UNITED KINGDOM
Prices cover the postage, packaging and fulfilment company picking and packing your order.

FREE delivery on orders over £120 Using Evri 48 hour 

Standard shipping £3.95 Using Evril 48 hour tracked 

Express shipping £6.95 Using Evri 24 hours tracked. Place your order before 7pm Monday-Thursday for express delivery. Orders placed after 7pm or on Friday-Sunday will be shipped on the next working day subject to volumes*
Please note, express shipping is not currently guaranteed in Scottish Highlands, Isle of Wight, Isle of Man and Channel Isles.
Please note that shipping may be delayed due to bank holidays (non-working days) and delivery times may be affected accordingly.
*Subject to national carrier delays and disruptions.

Please note during busy periods such as sale or promotions it may take a little longer than usual to dispatch your order including orders with Express shipping but please know the team are working at lightning speed to try and get as many orders out as quickly as possible.

International deliveries will be quoted at the checkout based on location
Please note that Scamp & Dude do not accept responsibility for additional duties and taxes that are incurred when shipping outside of the United Kingdom.

Returns & Exchanges

Extended returns for the Christmas period will be valid on any orders placed from 1st November 2024 and you will have until Wednesday 8th January 2025 to return your item/s in conjunction with our returns policy.

Our returns process has just got easier for online orders! We’ve listened to your feedback about making returns and as a result are launching a new returns portal to make the whole process much smoother for UK customers.

If you are not totally satisfied with your purchase, you can return your goods for whatever reason, provided you return your items back within 28 from date of receipt and in perfect original saleable condition with the original tags/packaging.

We advise trying on your new shoes on carpet for a little while and try them on again in the evening when our feet are at their largest, and with various socks you may wear to make sure they are a good fit for you. For sandals we advise trying on with a pop sock to avoid marking the insole. Please ensure your new shoes fit to your liking before they are worn outside. We recommend doing so on a carpeted surface to avoid marking the soles.

To create a new return please click on the below link, you will need your order number or email address and post code to proceed.

https://scampanddude.returns.international/pro

Here you can choose to either refund or exchange your item and pay a flat rate of £3.95 for up to 20kgs. You can return your parcel via Post Office drop off with no printer needed options. You will also receive return updates and notifications as your return makes its way back to us. The customer will need to make payment for return postage in the portal.

Please ensure you enclose your returns form in the parcel and if an exchange is requested, please provide all details on both the Returns Portal and Returns Form. Once we have inspected your goods we will process your refund/exchange within 7 working days, our team is working as fast as they can to process them for you. Please note exchanges will be subject to stock availability, in the event an item you have requested is out of stock our Customer Service team will be in touch.

Alternatively, you can also return all online orders to our stores in Marlow, Battersea Power Station and Edinburgh free of charge. Proof of purchase will be required.

Any items delivered to you with a defect/damage or missing will need to report to the Customer Service team within 28 days of the purchase on helpme@scampanddude.com

For all International Customers - at this time customers will be responsible for arranging and returning any order/s back to us. To do this we do recommend using a trackable courier and advise you retain proof of return until your refund/exchange is processed. Please ensure you also enclose your returns form.

Our returns address is below;

Scamp & Dude

Brackmills 2 ILG,

Liliput Road,

Northampton,

NN4 7DT

Please note underwear and earrings cannot be returned or exchanged.
Please note items purchased in store cannot be returned to our warehouse.


FAULTY ITEMS RETURNS POLICY:
Customers are entitled to a full refund for faulty goods up to 30 days after purchasing.
Any item(s) where a fault has been caused to due customer negligence or not following the garment care instructions will not be refunded. Only manufacturing faults will be considered.
If within 6 months of receipt of goods you feel the above applies, then please contact our Customer Services Team at helpme@scampanddude.com
Remember to include as much information as possible regarding the fault including images and your original order number.
A member of the team will then advise you quickly on the best method of resolution.

Gift Cards

Can the gift card can be used in store and online?
Yes.

How long is the gift card valid for?
The gift card is valid for 1 year from date of purchase.

How is the gift card sent?
It can be sent immediately or scheduled for a date of your choice, to an email provided.

Can the gift card be printed?
Yes. You can print off the voucher and present it to your chosen recipient.

Can I include a message?
Yes. You can also choose a print of your choice to appear on the gift card.

Can I use my gift card to purchase another gift card?
No.

REFER A FRIEND

 

  • £10 off valid on purchases over £75 online at scampanddude.com
  • Excludes sale, charity items and any collaborations
  • The person being referred must be a new customer
  • Valid for 1 month from the date of email being sent
  • Cannot be used in conjunction with any other promotion


PRICES

Prices shown on the Site are in GBP inclusive of VAT, prices do not include delivery costs.

All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of obvious error.

Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.

If you are a customer whose credit/debit card is not denominated in GBP, Dollars or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. All orders are placed with Scamp & Dude which is a UK entity. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges. Please contact your issuing bank before placing your order if this applies to you.

PAYMENT

Payment can be made by PayPal and Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, Maestro, American Express and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by Scamp & Dude.

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

To help ensure that your shopping experience is safe and secure, we use state of the art security systems to encrypt your payment details, making it virtually impossible for them to be read over the internet.

We have the right to cancel your purchase without prior notification. Examples of occasions we may choose to cancel your purchase are: your card details have been flagged by our fraud screening processes or are declined by our fraud screening processed.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay in 3
Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

INSURANCE AND DELIVERY

Delivery will be made by specified delivery service or Royal Mail dependant on the shipping service chosen at time of purchase.
Ownership of any products ordered by you from us shall pass to you on the later of:

(a) the date on which we receive full payment for those products;
(b) the date and time of delivery to your nominated address.

We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us, and transfer of responsibility in the same way.

We shall be entitled to supply your purchases in instalments and each installment shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order.

DISCOUNTS AND DISCOUNT CODES 

Discounts are not valid on sale items, charity items or Gift Cards. Only one discount code can be used at any time, they are not valid with any other codes. 

Discounts are not valid on Scamp & Dude x Rachel Jackson or Air & Grace

INTELLECTUAL PROPERTY

All content (including but not limited to logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music and software, and any combination of these) of the website is either owned or licensed to us, and is protected by applicable copyright laws around the world. All such rights are reserved.

The SCAMP & DUDE trade mark and all other marks, trade names, service marks, brand names, business names, illustrations, logos, prints which appear on the products on the website or their packaging, whether registered or unregistered are ours and are protected by applicable trade mark laws around the world. All rights are reserved.

All other intellectual property in or connected to the website, our products, or any related packaging, stationery, marketing material, or in any other way are either ours or licensed to us and such rights are protected by the applicable laws around the world.

Your use of the website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to its content including our Software and all HTML and other code contained in this Site. You are permitted to access and make personal use of the website but such use is limited and does not include the right to:

• use the website in any way which may prejudice or damage our reputation or that of Scamp & Dude
• use the website for any commercial or business purposes;
• reproduce or redistribute the website or any of its contents for commercial or business purposes
• take any action that may impose an unreasonable burden or load on our infrastructure.

We do not promise that the content of the website is accurate or error-free. We do not promise that the functional aspects of the website will be error free or that the website, its contents, nor the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

Opinions expressed by individuals on the website are the personal opinions of the authors and do not reflect the views of Scamp & Dude. If you have a complaint about any posts please email info@scampanddude.com.

LIMITS ON OUR LIABILITY

You have certain rights under the law in addition to those detailed under RETURNS AND CANCELLATIONS. In England these include:
• that any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site; and
• certain remedies if a product is defective.

Nothing in these Terms is intended to affect these rights.

We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

If we breach the Terms we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and us at the time of you placing your order, and our dispatching your order. We shall only be liable for losses up to 100% of the total value of goods purchased.

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

We are also not responsible for failure to meet any of our obligations under the Terms where such failure is due to events beyond our reasonable control.

DATA PROTECTION

By placing an order you agree and understand that we may store and process your personal data in accordance with our Privacy Policy. For details on how we use cookies, the type of information we collect, how we use your information and under what circumstances we disclose information, please see our Privacy Policy and Cookie Policy.

Rakuten Advertising is a third party company that uses cookies on the website, you can view their privacy policy at this address: https://rakutenadvertising.com/legal-notices/services-privacy-policy/

TEXT MESSAGING

You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more

  • Each statement of the terms and conditions required by these Terms must disclose that Company will send the Messages if any end user elects to receive marketing or promotional text messages, including such end user’s right to revoke her or his consent to receive such marketing or promotional text messages. For Company’s convenience, Wunderkind provides the following sample terms and conditions disclosure, but strongly encourages Company to work with its own counsel to ensure these disclosures accurately represent Company’s practices:
    • i. If you elect to receive marketing and support text messages from us, either via our website or by sending a text message indicating your consent, you are providing (and signing) your prior express written consent to receive recurring marketing or promotional and support text messages from us (each, a “Text Message”) sent through an automatic telephone dialing system. These may include cart abandon messages. Message frequency varies. This service is optional, and your consent is not a condition for purchase. You can opt out of receiving any further Text Messages from this program at any time by replying “STOP” to any Text Message you receive from us. For help, reply “HELP” to any Text Message you receive from us or email helpme@scampanddude.com. In addition to any fee of which you are notified, your mobile provider’s message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier. Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we or our affiliates be responsible for any Text messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit Text messages, you may not receive the Text Messages. Neither we nor the wireless carriers (such as T-Mobile) will be liable for any delays in the receipt of, or failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your cell phone number, your provider’s name and the date, time and content of your text messages. We may use this information in accordance with our Privacy Policy to contact you and to provide the services you request from us. For more information on how we use telephone numbers, please read our Privacy Policy.
  •  Along with the foregoing, each statement of terms and conditions required by these Terms for any entities operating in, or interacting with end users in, Québec, Canada, must also include (i) a notice that end users may select a preferred language of French or English for all text messages, and (ii) instructions for end users on how to switch their preferred language at any time. For Company’s convenience, Wunderkind provides the following sample terms and conditions disclosure, but strongly encourages Company to work with its own counsel to ensure these disclosures accurately reflect Company’s practices:
    • i. You may elect to receive text messages in either French or English. To switch your preferred language at any time, send (a) “PASSER AU FR” to receive French text messages or (b) “SWITCH TO EN” to receive English text messages.
  • Each privacy statement required by these Terms must describe that Company and third-party partners may use information collected via the Site(s) to send marketing and support messages including, with the end user’s consent, marketing and support text messages. For Company’s convenience, Wunderkind provides the following sample privacy statement disclosure, but strongly encourages Company to work with its own counsel to ensure these disclosures accurately represent Company’s practices:
  • You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages (IE Cookies). To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages. For more information about text messages, see our Terms and Conditions. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.



ASSIGNMENT

We reserve the right to transfer, assign, novate, or sub-contract all or any of our rights and obligations under these Terms provided that your rights under these Terms are not affected. You may not assign, sub-contract or otherwise transfer any of your rights or obligations under these Terms without our consent in writing.

OUR RELATIONSHIP

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Scamp & Dude as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Scamp & Dude, and we shall not be liable for any representation, act, or omission on your part.

NO WAIVER

If you breach the Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms.

GOVERNING LAW

The Terms will be governed by and construed in accordance with English law and the relevant courts of England and Wales will have exclusive jurisdiction.