Delivery and Returns
UNITED KINGDOM
Prices cover the postage, packaging and fulfilment company picking and packing your order.
Standard shipping £4.95 Using Royal Mail 48 hour tracked (Orders over 2kg will be sent with DHL 48 hour)
Express shipping £6.95 Using Royal Mail 24 hours tracked (Orders over 2kg will be sent with DHL express) *not guaranteed next day *Orders placed after 1pm on Friday will be dispatched on Monday
*Please note during busy periods such as sale or promotions it may take a little longer than usual to dispatch your order including orders with Express shipping but please know the team are working at lightning speed to try and get as many orders out as quickly as possible.
International deliveries will be quoted at the checkout based on location
Please note that Scamp & Dude do not accept responsibility for additional duties and taxes that are incurred when shipping outside of the United Kingdom.
Returns & Exchanges
If you are not totally satisfied with your purchase, you can return your goods for whatever reason, provided we get full price items back within 28 days and sale items within 14 days from date of receipt and in perfect original saleable condition with the original tags/packaging. We will try our best to ensure your return is processed as quickly as possible but please note this may take around 8-10 working days from receipt of your parcel. Return postage is to be covered by the customer and we do recommend using a trackable returns service. Any items delivered to you with a defect/damage or missing will need to report to the Customer Service team within 28 days of the purchase.
Please note underwear cannot be returned or exchanged
Please note items purchased in store cannot be returned to our warehouse.
How to return or exchange products:
REFUNDS:
Please email us at:
helpme@scampanddude.com
Listing your name, order number, the product you wish to return and the reason for that return. You do not need to wait for a reply before returning.
Then please post your goods back to us within 14 days including your name and order number and reason for return inside the package.
Returns Address : Scamp & Dude, ILG Ltd, Unit 2C & 2D Gatwick Gate, Charlwood Road, Lowfield Heath, West Sussex, RH11 0TG
If approved, your refund (if the goods still have tags, are unworn and in perfect condition) will be processed and a credit will automatically be applied to your credit card or original method of payment.
Please note items purchased in store cannot be returned to our warehouse.
EXCHANGES:
There is no need to email in advance if you simply require an exchange. Please return the garment to us with a note detailing what you would like to exchange your purchase for.
The items must be sent back in perfect condition – unworn, in saleable condition with their original tags and packaging.
All items returned to us are at your own risk, so we recommend using a recorded postal service.
Returns Address : Scamp & Dude, ILG Ltd, Unit 2C & 2D Gatwick Gate, Charlwood Road, Lowfield Heath, West Sussex, RH11 0TG
Once your return is received has been inspected, your exchange will be processed. Please allow around 8 working days from receipt of parcel to dispatch.
FAULTY ITEMS RETURNS POLICY:
Customers are entitled to a full refund for faulty goods up to 30 days after purchasing.
Any item(s) where a fault has been caused to due customer negligence or not following the garment care instructions will not be refunded. Only manufacturing faults will be considered.
If within 6 months of receipt of goods you feel the above applies, then please contact our Customer Services Team at helpme@scampanddude.com
Remember to include as much information as possible regarding the fault including images and your original order number.
A member of the team will then advise you quickly on the best method of resolution.