Delivery and Returns

Important Notice

We have extended our returns policy so you can now shop for Christmas. All full price items purchased online between 1st November 2021 and 14th December 2021 can be returned up until 10th January 2022. For purchases made from 14th December onwards our normal return policy applies.

During these unprecedented times we will do our best to make sure that our website is operational for as long as our fulfilment company are open, their team healthy and able to pack orders, we will keep shipping your orders. Please keep in mind that deliveries may take longer than expected.
Our returns are taking a little longer than usual. For the safety of the staff at our fulfilment company, all returned parcels will be quarantined for 72 hours before processing, we will try our best to ensure your return is processed as quickly as possible but please note this may take around 5-8 working days from receipt of your parcel.

Despite best efforts, some services may be disrupted. Find out more at www.royalmail.com/coronavirus
Please check @scampanddude for any updates and email helpme@scampanddude.com with any questions.
We are sending all the superpowers your way and we thank you for your support and understanding.
Jo and the team at Scamp & Dude x

We use Royal Mail Tracked 48-hours delivery to send your parcels in the UK, and a selection of methods for international shipping.


UNITED KINGDOM
Standard delivery £4.99 (this covers the postage, packaging and fulfilment company picking and packing your order)
International deliveries will be quoted at the checkout based on location
Please note that Scamp & Dude do not accept responsibility for additional duties and taxes that are incurred when shipping outside of the United Kingdom.


Returns & Exchanges
If you are not totally satisfied with your purchase, you can return your goods for whatever reason, provided we get full price items back within 28 days and sale items within 14 days from date of receipt and in perfect original saleable condition with the original tags/packaging.


How to return or exchange products:

REFUNDS:
Please email us at:
helpme@scampanddude.com
Listing your name, order number, the product you wish to return and the reason for that return. You do not need to wait for a reply before returning.
Then please post your goods back to us within 14 days including your name and order number and reason for return inside the package.
Returns Address : Scamp & Dude, ILG Ltd, Unit 2C & 2D Gatwick Gate, Charlwood Road, Lowfield Heath, West Sussex, RH11 0TG
If approved, your refund (if the goods still have tags, are unworn and in perfect condition) will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow a week from receipt of parcel before the refund is completed.


EXCHANGES:
There is no need to email in advance if you simply require an exchange. Please return the garment to us with a note detailing what you would like to exchange your purchase for.
The items must be sent back in perfect condition – unworn, in saleable condition with their original tags and packaging.
All items returned to us are at your own risk, so we recommend using a recorded postal service.
Returns Address : Scamp & Dude, ILG Ltd, Unit 2C & 2D Gatwick Gate, Charlwood Road, Lowfield Heath, West Sussex, RH11 0TG
Once your return is received has been inspected, your exchange will be processed. Please allow 3 days from receipt of parcel to dispatch.


FAULTY ITEMS RETURNS POLICY:
Customers are entitled to a full refund for faulty goods up to 30 days after purchasing.
Any item(s) where a fault has been caused to due customer negligence or not following the garment care instructions will not be refunded. Only manufacturing faults will be considered.
If within 6 months of receipt of goods you feel the above applies, then please contact our Customer Services Team at helpme@scampanddude.com
Remember to include as much information as possible regarding the fault including images and your original order number.
A member of the team will then advise you quickly on the best method of resolution.