Delivery and Returns

Important Notice

During these unprecedented times we will do our best to make sure that our website is operational for as long as our fulfilment company are open, their team healthy and able to pack orders, we will keep shipping your orders. Please keep in mind that deliveries may take longer than expected.

We have decided to extend our returns policy on anything purchased from today, Tuesday 17th March subject to a review of circumstances on 31st July in the hope this will go some way to helping. 

Our Highgate store will be re-opening on Monday 15th June with required safety measures in place for our customers. It will then be open on Friday and Saturday’s 10-5pm, with more days to come soon.

Please check @scampanddude for any updates and email [email protected] with any questions. 

We are sending all the superpowers your way and we thank you for your support and understanding.

Jo and the team at Scamp & Dude x 

 

We use Royal Mail Tracked 48-hours delivery to send your parcels in the UK, and a selection of methods for international shipping.

UNITED KINGDOM

Standard delivery £5.99 (this covers the postage, packaging and fulfilment company picking and packing your order)

EUROPEAN UNION

Standard delivery (4-5 working days): £11.95.

REST OF THE WORLD

Standard delivery (6-10 working days): £14.95.

Please note that Scamp & Dude do not accept responsibility for additional  duties and taxes that are incurred when shipping outside of the United Kingdom.

Returns & Exchanges

If you are not totally satisfied with your purchase, you can return your goods for whatever reason, provided we get them back within 14 days and in perfect original saleable condition with the original tags/packaging.

How to return or exchange products:

REFUNDS:

Please email us at:
[email protected]

Listing your name, order number, the product you wish to return and the reason for that return.  You do not need to wait for a reply before returning.

Then please post your goods back to us within 14 days including your name and order number and reason for return inside the package.

Returns Address : Scamp & Dude, ILG Ltd, Unit 2C & 2D Gatwick Gate, Charlwood Road, Lowfield Heath, West Sussex, RH11 0TG

If approved, your refund (if the goods still have tags, are unworn and in perfect condition) will be processed and a credit will automatically be applied to your credit card or original method of payment.  Please allow a week from receipt of parcel before the refund is completed.

EXCHANGES:

There is no need to email in advance if you simply require an exchange.   Please return the garment to us with a note detailing what you would like to exchange your purchase for.

The items must be sent back in perfect condition – unworn, in saleable condition with their original tags and packaging.

All items returned to us are at your own risk, so we recommend using a recorded postal service.

Returns Address : Scamp & Dude, ILG Ltd, Unit 2C & 2D Gatwick Gate, Charlwood Road, Lowfield Heath, West Sussex, RH11 0TG

Once your return is received has been inspected, your exchange will be processed.  Please allow 3 days from receipt of parcel to dispatch.

FAULTY ITEMS RETURNS POLICY:

Customers are entitled to a full refund for faulty goods up to 30 days after purchasing.

Any item(s) where a fault has been caused to due customer negligence or not following the garment care instructions will not be refunded. Only manufacturing faults will be considered.

If within 6 months of receipt of goods you feel the above applies, then please contact our Customer Services Team at [email protected]

Remember to include as much information as possible regarding the fault including images and your original order number.

A member of the team will then advise you quickly on the best method of resolution.